Terms & Conditions

The website www.tralamo.com is published and maintained by TCT Holidays and Technologies Private Limited, a company incorporated and existing in accordance with the laws of India. When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein.
These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between Company and you with respect to your use of this Site.


  • This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
  • As long as you comply with the terms of these Terms and Conditions of Use, Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.
  • Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
  • This site is for consumer use only. Any travel agent/tour operator/consolidator/aggregator should not use this site for individual/group bookings. In the event of bookings by any travel agent/tour operator/consolidator/aggregator through the Site is detected, the Company reserves the right, including without limitation, to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator and/or to withhold payments/commissions thereto. The various discounts and offers mentioned on the Site are applicable to the Consumer for the purposes of end use only.
  • You are requested to report to content.disputes@tralamo.com in the event you find any content on the Website which you deem is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable, against any religious beliefs, spam, potentially infringing or is not authorized by the intellectual property rights owner or is violative of any applicable law. On receiving such report, the Company reserves the right to investigate and/or take such action as the Company may deem appropriate.


  • This Site may contain links to websites operated by parties other than Company. Company does not control such Sites and is not responsible for their contents. Company's inclusion of hyperlinks to such Sites does not imply any endorsement of the material on such Sites or any association with their operators. If you decide to access any of the third party Sites linked to this Site, you do so entirely at your own risk.

Wallet Terms and Conditions

Wallet is referred to Closed Wallet in our website.
  • All Cashbacks are credited to your Tralamo Wallet.
  • If at all any cancellation occurs, your Tralamo Wallet will be funded within 2 to 5 working days after investigating the scenario and once after we receive confirmation from the operator based on the cancellation policy specified at the time of booking.
  • It is mandatory to submit KYC documents for all the membership users.
  • Cash from your Tralamo Wallet can be transferred to your Bank Account using our 3rd Party DMT Service. Standard transaction charges may apply.

Membership Terms and Conditions

  • Individuals can avail benefits of membership based on the membership category selected at the time of registration.
  • Membership once taken is non-refundable and non-transferable.
  • Memberships are valid based on the specific terms specified at the time of registration.
  • Basic plan holders receive 500 INR worth conditional (BOX 1) coupons accordingly.
  • Standard plan holders receive 1000 INR worth conditional (BOX 1) and 500 INR worth unconditional (BOX 2) coupons accordingly.
  • Premium plan holders receive 1500 INR worth conditional (BOX 1) and 1500 INR worth unconditional (BOX 2) coupons accordingly.
  • All membership card holders can claim their coupons from the View Membership Details available from the Profile Page.
  • Conditional coupons are subjected to service providers availability and tralamo is not responsible for any coupon changes once they are claimed.
  • Tralmo does not guarantee coupons for any specific vendor
  • Claiming Coupons is purely subjected to user, any leftover denominations are not held responsible by the Tralamo. Users are suggested to choose their coupons denominations accordingly
  • Membership plans might change without any prior notice.
  • Cash backs and referral bonus will be credited in your Tralamo Wallet.
  • All Membership cards will be activated within 3-4 business working days upon your KYC submission.

Bus Booking Terms

Apart From The General Terms And Conditions The Below Mentioned Are The Specific Bus Booking Terms.

Tralamo Responsibilities Does Not Include

  • The bus operator’s bus not departing / reaching on time.
  • The bus operator's employees being rude.
  • The bus operators bus seats etc not being up to the customer's expectation.
  • The bus operator cancelling the trip due to unavoidable reasons.
  • The baggage of the customer getting lost / stolen / damaged.
  • The bus operator changing a customer's seat at the last minute to accommodate a lady / child.
  • The customer waiting at the wrong boarding point (please call the bus operator to find out the exact, boarding point if you are not a regular traveler on that particular bus).
  • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.

Passengers are required to furnish the following at the time of boarding the bus:

  • A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
  • Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
  • All tickets issued shall be non-transferable.
  • Passengers are required to reach the boarding place before 30 min of scheduled departure time.

Change In Bus Type:

  • In case the bus operator changes the type of bus due to some reason or any other discrepancy, we will refund the differential amount to the customer only upon being intimated by the bus operator.

Holiday Packages Terms and Conditions

tralam is engaged in the business of organizing travel and holidays and does not control or operate any airline, neither own or control any shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or service. Tralamo.com shall not be responsible for any delay, improper service provided by any agency, airline, transport, hotel, any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, coach owners /coach operators /tour operators who are Tralamo.com' s independent contractors.

We request all the customers to review travel warnings, announcements, advisories and prohibitions issued by the relevant authorities and governments prior to confirming their international bookings with tralamo.com . By offering travel products for particular destinations, Tralamo.com does not warrant that travel to such areas is advisable or without risk. Tralamo.com is not liable for damages or losses that may result from travel to such destinations.

Tralamo.com reserves the right to amend, alter, vary or withdraw any holiday package without any prior notice.

The taxes mentioned in the holiday packages are subject to revision in case of any change.

All the customers are strongly recommended to check and verify their booking thoroughly once they receive the e-mail confirmation from tralamo.com . Please contact our travel experts if there is any incorrect or incomplete information, which needs to be altered or changed. In case of any changes or amendments, certain elements of the holiday package are non-refundable. Tralamo.com cannot be held responsible if inaccuracies are not notified by the passenger within 1 day of sending out the booking confirmation.

The images used in the holiday package on our website are for representational purpose only.

Tralamo.com has taken due care and responsibility to verify and check all information on its website at the time of compilation. However, as this information is supplied by authorized tour/cruise operators, accommodation and other service providers in our travel packages. Tralamo.com accepts no responsibility for any inaccurate description or inaccuracy mentioned in the package or on the website.

Refund policy for each package is different from other and it’s completely based on respective ground operator. All the customers are recommended to check the cancellation/refund policy at the time of confirmation from operator end.

Utility Payments Terms and Conditions

tralam is only a reseller of digital products. Tralamo does not provide mobile operator services and is only a reseller of prepaid mobile recharge services which are ultimately provided by telecommunications service providers (hereafter Telco or Telcos) or by other distributors or aggregators of such Telcos. Tralamo is not a warrantor, insurer, or guarantor of the services to be provided by the Telcos.

Prepaid mobile recharge sold by Tralamo to You is sold without recourse against Tralamo for any breach of contract by the Telcos. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the mobile prepaid recharge purchased must be handled directly between You (or the recipient of the recharge) and the Telco.

The terms and conditions set out in this section are applicable, mutatis mutandis, to other prepaid recharge products available on the Tralamo Platform including prepaid recharges in relation to DTH, data card and toll tags as well as to other prepaid recharge products that may be offered on the Tralamo Platform. Tralamo will not be responsible for any failure on the part of any of its recharge partners in effecting a recharge.

In using the bill payment service, You agree to:
  • Provide true, accurate, current and complete information about Yourself (“Registration Data”), Your payment account details (“Payment Data”), Your biller details (“Biller Data”) and maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times.
  • If You provide any information that is untrue, inaccurate, not current or incomplete, or Tralamo has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Tralamo has the right to suspend or terminate Your account and refuse any and all current or future use of the Tralamo Services.

The term biller includes telecom operators.

Tralamo assumes no responsibility and shall incur no liability if it is unable to affect any payment instructions on the payment date owing to any one or more of the following circumstances:
  • If the payment instructions issued by You is/are incomplete, inaccurate, invalid and delayed
  • If the payment account has insufficient funds/limits to cover for the amount
  • If the funds available in the payment account are under any encumbrance or charge
  • If Your bank or the National Clearing Centre refuses or delays honouring the payment instructions
  • If payment is not processed by biller upon receipt
  • Circumstances beyond the control of Tralamo (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).

In case the bill payment is not effected for any reason, You will be intimated about the failed payment by an e-mail.

Refund Policy

All sales of prepaid recharge on the Tralamo Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases.

You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. Tralamo is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information.

However, if in a transaction performed by You on the Tralamo Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the Tralamo Platform.

Please include in the e-mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. Tralamo will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your e mail.

All refunds will be credited to your bank account or Tralamo wallet. You can trigger a request in Your Tralamo wallet to transfer the money from Your Tralamo wallet back to source. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.

For utility services once after successful transaction no cancellations or refunds can be made.

Refer and Earn Terms

For you to receive a referral bonus for inviting a new Tralamo.com member,

  1. You must have a valid customer account on Tralamo.com website
  2. The customer you refer must successfully complete the Tralamo.com signup process with your referal code.
  3. The referred customer who registered the new account must be new (and not a returning or existing) Tralamo.com customer. We will determine in our sole discretion whether the customer is new to Tralamo.com
  4. The referred customer must place an order worth Rs. 1000 or more on the Tralamo.com website. Transactions on Utilities, Recharges and Gift Cardss are not eligible;
  5. The referred customer must not cancel the transaction prior to settlement and the booking must not be cancelled and
  6. The referral bonus will be settled into Tralamo.com wallet with in 4-7 working days once all the above criteria is met.

We may terminate your eligibility to earn Referral Bonus or terminate your account, or the accounts of Tralamo.com members you refer, if you or they take any of the following actions:

  1. Open multiple accounts, including with different e-mail addresses, for the same person in order to generate additional referral credits;
  2. Refer customers using spam, display advertising, sponsored links, unsolicited e-mails, or links on message boards or forums.
  3. Use false names, impersonate other people, or otherwise provide false or misleading information to us;
  4. Violate these terms or any other terms and conditions on Tralamo.com, including but not limited to the Referral Terms in any way; or
  5. Participate in the Tralamo.com Refer and Earn Program where doing so would be prohibited by any applicable law or regulations.

We reserve the right in our sole discretion at any time and without prior notice to you to add to, remove or otherwise change these terms, including without limitation: changing the amount of the referral bonus, modifying how you may earn and spend referral bonus, requiring minimum purchase amounts for use of Services, instituting maximum amount of referral bonus that you may earn, and discontinuing the Tralamo.com Refer and Earn Program entirely. We will post an updated version of these terms on the Tralamo.com website, and you will be deemed to have accepted such changes by continuing to use the Tralamo.com website or the Tralamo.com Refer and Earn Program after the date such changes are posted.