FAQ's
We’ll send your e–ticket details to the email address you gave us when you made your reservation.
Yes, just enter the details of the passengers you want to book for when you’re asked to enter traveler–details at the time of booking.
Login to your tralamo account
Go to <My Profile> tab click on my bookings option.
Then click on Cancel booking.
The refund is provided as per with our cancellation policy. The refund can be credited to tralamo wallet.
Not at all! The price of the bus ticket is the same as you would get from the bus operator too. Rather we have amazing offers on bus ticket with which you could save more money.
You need to click on the cancellation link provided on our bus home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket. However for an instant action we would recommend you to call our Customer Support and have your cancellation reference number.
Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our Customer Support.
tralamo.com guarantees you to provides a 100% refund if the bus is missed due to either any of our operator or it's partner company's fault. However, if the bus is missed due to any other reason not directly related to us or any of our operators no refund is provided.
No, you don’t. If you really want to, though, you can by writing to our Customer Support Team at flights@tralamo.com or by contacting the airline directly.
Yes, for domestic flights within India, below are the applicable government issued photo-ids accepted by the airlines –
Voter ID
Aadhar Card
Driving License
Pan Card
Passport
You require the following documents for International Travel:
1) Passport - Valid for at least 6 months from your travel date.
2) Visa - Valid visa for the country you are visiting. You will also require a Transit Visa if you are transiting for more than 12 hours. Please check Transit Visa rules for the country of transit.
3) Air Ticket - Confirmed return air ticket. A one-way air ticket will be accepted only for students or working professionals (Student Visa or Work Visa holders), as well as dependents of the working professionals.
You can call us to check if the airline you’ve booked with entertains change–of–name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.
Yes, in most instances, you can reserve a particular seat, as long as it is available.
Not all flights have the option of online seat assignment.
Policies on advanced seating vary by airline. Some airlines assign seats immediately, others may only assign seats 90 days before the flight, and several airlines wait to assign seats until the day of the flight.
For special seat assignments, such as seats for travelers with special needs, please call the airline directly. Special seat requests may override frequent flyer and full price, unrestricted fare premium seating requests.
As per airlines restrictions/limitation on baggage, if you travel economy class, you will be permitted to check-in 20 kg per person. For Business Class this would be 30 kg and for first class 40 kg& Bull: However, for USA & Canada, two pieces of checked-in baggage weigh not exceeding 23 kg each and the total dimensions (length, height and width) not exceeding 158 cm. Exceeding the maximum permitted baggage allowances will entail excess baggage charges. However each carrier has its own set of restrictions/limitation on baggage, we recommend you to check before you plan buying your ticket on specified airlines.
You need to show your e-ticket confirmation email and your e-ticket number at the check-in counter. The airline representative will issue your boarding pass at that time.
Give us a call and let us know your existing booking details. We'll take care of the rest of the booking.
Certain airlines have made it mandatory to feed passport details of a passenger in the reservation. That is why we require the customer to furnish us the passport details at the time of reservation.
Yes, you can print your new e-tickets from ‘My Bookings’ using your Tralamo Account.
Direct Flights are where two cities are connected by a single aircraft. Thus flights with none, one or more intermediate stops, but with no change of aircraft are direct flights.
Yes. The airline and airport authorities may check your ID proof but we strongly recommend that you carry a government-issued photo-id proof with you whenever you fly for your domestic travel and a minimum of 6 months validity of passport for your International Travel.
There is no need to confirm your reservation. If you need any information, you can login to My Bookings or call our customer support team.
All our fares includes airport and other taxes, In very rare cases some airline prefer collecting taxes directly from passenger again it depends on the airport you're flying from.
A holiday package combines flights/trains with hotels and/or sightseeing services into one price.
Tralmao packages offer value for money, quality service by trained professionals, 24 x 7 customer support. Our packages are designed and verified by professionals to suit all vacation types.
Cancellation charges depend on the country/city where the package is booked for.
Yes. Passports are mandatory for all International holiday packages and that they need to be valid for at least 6 months from the date of departure along with sufficient pages to be stamped. Validity duration of passport may vary depending on the country of visit.
Pax, termed as Passenger. It is a short word used in many of the Travel Forms.
The different payment options are
• Credit card
• Debit card
• Internet banking (Internet enabled online bank account)
• Wallets
Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.
Transactions on tralamo are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, tralamo uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.
Yes, just enter the details of the passengers you want to book for when you're asked to enter traveler-details at the time of booking.
Full refund happens only when there has been an error from tralamo.com end or the operators end. In other cases, where the traveler requests for cancellation, partial refund happens. Please check the cancellation terms of the particular bus operator - these are mentioned on the ticket printout/Email. Or please contact our customer support for more details.
The CVV is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is, in fact, in your possession.
Easy. Click on the Register link (it’s on the bottom right) complete all the fields and click on Register.

No – you’re free to search and book all our services on Tralamo without registering. If you travel frequently and like our service, though, registering saves you the hassle of typing out your details each time you want to make a booking. By registering, you also have the option of receiving great travel offers (and there are lots) from us by email.
If you travel frequently and like our service, registering has several benefits:
Save profile information for travelers & say goodbye to repetitive typing
View complete history of all your travel bookings and searches
Print out e-tickets & invoices at any time for all your bookings
Email trip details at any time
Sign in to your tralamo account
Tralamo account
In the <Profile> tab, click on the <Change your password> option. Then hit the <Save profile > button on the bottom.
Check your username and password again and again. Passwords are case sensitive; make sure your caps lock isn’t on. If you’ve forgotten your password, use the <Click on Login tab then Click on forgot password?> link and type in your email address. We’ll then send your password to your Mail-Id
Sign in to your
Tralamo account
And go to the <Profile> tab. You can edit your information here – just be sure to hit the <Save profile> button when you’re done.
A maximum of 6 seats can be booked at one time. If you need to book for more than 6 travelers you will have to re–complete the booking process for the additional travelers.
We don't force you to register. However, if you buy/book any service with us, we register you with our tralamo.com . You can save the trouble of repeatedly typing all details which you have mention before while making your booking when you make a booking. Additionally, it also opens the option to receive great travel deals from us via email before anybody else.
Yes, Tralamo is a complete e-commerce platform and it is available to everyone.