Cancellation Policy

tralam will process the ticket cancellation request from you as per the cancellation/refund policy of the bus operator. The cancellation fee and the period taken to process the refund will differ for each bus operator. Please refer to the bus operator's cancellation policy at the booking.

Steps To Cancel Booking

  • Log in to
  • Select Relevant Booking on your booking page
  • Click "Cancel your Booking" on your M-ticket and E-ticket
  • Click on Cancel after checking your Itinerary / Refund Policy.
  • Your cancellation amount will be refunded in 5-7 Business days based on operator/service provider